Delivery & Returns

Delivery

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. One Stop Scouting will deliver Worldwide (the Channel Islands, the Isle of Man and the Scottish islands may incur additional charges). All deliveries must be signed for (except items sent by post or which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charges will be displayed automatically. You will always be able to see this charge before submitting your order.

All delivery will be via First Class Royal Mail, Parcel Post Royal Mail or Courier depending on size, value and/or weight of the purchase.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered.

We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Please be aware that selecting Courier does not guarantee you a next day delivery.

Whilst we will try to keep to your preferred option, from time to time we may change this as necessary. Your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. We also cannot compensate for expenses incurred by travel to/from a depot. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

The customer is responsible for providing a full & valid address including street, building name & number, city & country as well as a contact phone number. It is of vital importance that all address details are properly formatted. Postal Codes should always be in capital letters and include a space where required. We take no responsibility for wrongly formatted adresses or having to manually reformat a provided address.
No refund is given for non, or wrong delivery in any of these cases.

Deliveries will be in accordance with the carrier’s normal terms and conditions.  All returned orders to One Stop Scouting will be refunded (less original postage) via the method of payment.

Refund and Cancellation Policy
Returns and Refunds
If you need to return a product purchased from One Stop Scouting then you have 28 working days to do so.

The returned goods must be in a resaleable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 8 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please post returns to the following address:

One Stop Scouting Ltd.
Unit 1
Beehive Business Centre
Beehive Lane
Chelmsford
Essex
CM2 9TE

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by phoning us on 0845 094 4787.

Personalised items: Items ordered with your personalisation can only be cancelled if they have not been made. Please ensure that all details entered for this are as you require them. We cannot accept responsibility for errors, e.g. spelling mistakes made by you. We always aim to get personalised items out quickly, however please note that as these items are personal to you that they may take slightly longer than normal 'plain' items.

Scarves: Custom scarf orders, including but not limited to, bordered, half and half and embroidered take approximately four weeks from the order being placed along with the confirmation of colours required. Please note that as these items are made specifically for your use that once an order is placed we cannot cancel the order. From time to time scarf orders may take longer then 4 weeks to arrive, this can be due to an unexpectedly high quantity of a certain colour of scarf being ordered, resulting in a new batch of material needing to be dyed. Other reasons may occur of which we will try to make you aware as necessary. It is your responsibility to ensure the correct colours are ordered, we can send out colour swatches to you for matching purposes. Please contact us on 0845 094 4787 or email info@onestopscouting.com .
If an order has been produced in error by us, please let inform us right away and we will arrange for the correct scarves to be re-ordered and arrange collection of the 'incorrect' scarves from you.