Returns and Refunds
If you need to return a product purchased from One Stop Scouting then you have 28 working days to do so.
The returned goods must be in a resale-able state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 8 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
Please post returns to the following address:
One Stop Scouting Ltd.
Beehive Business Centre
This returns policy does not affect your legal rights.
Cancellation of Orders
If you wish to cancel an order you have placed, you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.
Where items have not been dispatched prior to a cancellation request we will issue a full refund where applicable.
Personalised items: Items ordered with your personalisation can only be cancelled if they have not been made, regardless if they have been dispatched. Please ensure that all details entered for personalised items are as you require them. We cannot accept responsibility for errors, e.g. spelling mistakes made by you. We always aim to get personalised items out quickly, however please note that as these items are personal to you that they may take slightly longer than normal 'plain' items.
Scarves: Custom scarf orders, including but not limited to, bordered, half and half and embroidered take approximately four weeks from the order being placed along with the confirmation of colours required. Please note that as these items are made specifically for your use, that once an order is placed we cannot cancel the order. From time to time scarf orders may take longer then 4 weeks to arrive, this can be due to an unexpectedly high quantity of a certain colour of scarf being ordered, resulting in a new batch of material needing to be dyed. Other reasons may occur of which we will try to make you aware as necessary. It is your responsibility to ensure the correct colours are ordered, we can send out colour swatches to you for matching purposes. Please contact us on 01245 214090 or email firstname.lastname@example.org.
If an order has been produced in error by us, you must inform us immediately, and within 14 days of receipt.